FAQ

1. Where is D Store RarityRugs located?

We are based in Berlin, Germany. Our address is:
Rathausstraße 13, 10178 Berlin, Allemagne.

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2. Do you ship internationally?

Yes! We ship across Germany, the EU, and worldwide. Delivery times vary depending on your location. Please check our Shipping Policy for more details.

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3. How long will my order take to arrive?

• Germany: 2–5 business days

• EU countries: 4–10 business days

• International: 7–20 business days
  Please note: These are estimates and can vary due to customs or courier delays.

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4. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of your order.

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5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

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6. Can I return my purchase?

Yes. You have 14 days from the date of delivery to request a return. Items must be unused, in their original packaging, and accompanied by proof of purchase. See our Return & Refund Policy for full details.

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7. What items are non-returnable?

• Custom or made-to-order rugs

• Gift cards

• Clearance/final sale items

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8. What if my order arrives damaged?

Please contact us immediately at info@rarityrugs.com with photos of the damaged product and packaging so we can arrange a replacement or refund.

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9. How can I contact you?

📍 Address: Rathausstraße 13, 10178 Berlin, Allemagne
📞 Phone: +49 30 6122429
📧 Email: info@rarityrugs.com